Business Administrator Apprenticeship –
for Learners in General Practice
Advance Your Career with the GP Practice Business Administrator Apprenticeship
Gain the skills, confidence, and qualifications to excel in a vital administrative role in primary care.
Why Choose This Apprenticeship?
Earn While You Learn: Stay in paid employment while gaining a recognised qualification.
Grow Your Career: Build skills that open doors to roles like Medical Secretary, Care Coordinator, or Practice Manager.
GP-Focused Curriculum: Learn using real systems and policies you use every day
Understanding the NHS & Practice Structure
Learn how GP practices fit into the NHS and Integrated Care Boards.
Effective Stakeholder Management
Work professionally with patients, colleagues, suppliers, and external organisations.
Primary Care Legislation and Policies
Understand the policies that govern general practice and how they protect patients and staff.
Project Management
Learn to lead or support small service improvement projects in your team.
Planning and Time Management
Use practical tools to organise your workday, meet deadlines, and improve workflows.
IT and Digital Skills
Use key systems like EMIS, Accurx, and Excel for patient records and admin tasks.
Decision Making and Communication
Learn how to make effective decisions and communicate clearly with patients and staff.
Quality and Record Keeping
Maintain accurate documentation, support audits, and uphold patient data standards.
Key Areas Covered in the Programme
Benefits
Gain a Recognised Qualification: Level 3 Business Administrator (equivalent to A-Levels)
Learn Practical, Job-Relevant Skills
Personalised Support: Access tutor coaching, online resources, and real-time workplace mentoring
Pathways to Progression: Build confidence to move into more senior roles or even leadership apprenticeships
Who Is It For?
Current Administrative Staff: Receptionists, Administrators, Summarisers, Care Coordinators, GP Assistants etc
New Starters: Entry-level team members looking to grow into permanent roles
Aspiring Leaders: Individuals aiming to take on more responsibility in the practice
How to Get Started
Talk to Your Employer: Express your interest and how it supports your development
Find a Training Provider: Your practice or Training Hub will help you enrol
Start Building Your Future: Join a supported programme that recognises and grows your value