Operational Manager Apprenticeship –
for Employers in General Practice
Strengthen Primary Care with Skilled Operations Leaders
Equip your GP practice with operational managers who are not only trained to lead teams and oversee services, but also skilled in driving efficiency, ensuring compliance, and creating the foundations for improved patient outcomes and sustainable growth.
Build Resilient Operational Leadership
Develop confident managers who understand the day-to-day complexities of general practice and can lead teams through change.
Practices with strong operational leadership report up to 25% fewer patient complaints and service delays (NHS England, 2023).
Improve Care Coordination and Service Delivery
Train staff to manage patient pathways, appointments, staffing rotas, and communication with clinical teams.
Effective operational managers improve appointment utilisation by up to 18% (Primary Care Foundation, 2022).
Enhance Workforce and Resource Planning
Equip leaders to forecast staffing needs, manage rotas, and lead workforce planning aligned with PCN goals.
Practices with structured workforce planning see 22% improvement in staffing continuity (NHS Confederation, 2023).
Strengthen Governance and Compliance
Train staff to understand CQC standards, safeguarding, information governance, and risk management.
Apprenticeships improve compliance-related audit outcomes by 38% (Skills for Care, 2023).
Boost Digital and Data Capabilities
Support the adoption of digital tools (e.g. EMIS, Docman, AccuRx) and improve data literacy to support QOF, IIF, and PCN reporting.
Primary care providers using data effectively are 26% more likely to meet QOF targets (NHS Digital, 2022).
Improve Recruitment and Retention
Offer professional development that motivates and retains aspiring practice managers and senior administrators.
71% of apprentices stay with their employer long-term, improving stability (Health Education England, 2022).
Programme Features
Level 5 Qualification: Equivalent to a foundation degree—ideal for deputy practice managers, team leaders, or new practice managers.
Key Skills Developed: Leadership, workforce planning, safeguarding, IT systems, project delivery, QOF management, and compliance.
Sector-Specific Curriculum: All content is contextualised for general practice operations.
Blended Learning: Apprentices apply theory to real-time service improvement projects within the practice.
Duration: 16–20 months including End Point Assessment.
How It Works?
Identify Candidates: Select employees ready to enhance their skills and supercharge their careers.
Employ an apprentice: If you have a vacancy for the position, enhance your talent attraction by advertising for an opportunity that combines training and working
Collaborate with a Provider: Partner with a training provider to deliver sector-specific programs and assist with apprentice recruitment
Make Use of the Apprenticeship Levy: Use your own unspent levy or benefit from a levy transfer to take advantage of programmes at no cost to employer or learners
Contact Us Now to discuss funding & recruitment options, program details, or tailored training plans for your team.