Operational Manager Apprenticeship –
for Learners in General Practice
Advance Your Career in Primary Care with the Operations Manager Apprenticeship
Gain the leadership skills, confidence, and qualifications to manage and improve GP practice operations.
Why Choose This Apprenticeship?
Earn While You Learn: Continue in your role while gaining a recognised leadership qualification.
Make a Real Impact: Improve processes, staff coordination, and patient experience in your practice.
Sector-Focused Training: Learn from tutors who understand primary care, CQC, QOF, PCNs, and the NHS Long Term Plan.
Team and People Management
Supervise staff, manage conflict, deliver 1-to-1s, and build positive working cultures.
Practice Operations
Lead on patient flow, appointment scheduling, clinical rotas, and supplier relationships.
Finance and Budgeting
Understand practice funding, NHS contracts, and financial planning.
Compliance and CQC
Manage risk, audit trails, safeguarding, and regulatory standards.
Service and Quality Improvement
Apply improvement techniques to make your practice more efficient and patient-centred.
Data and IT Systems
Gain confidence in EMIS, QOF, IIF dashboards, and digital communications tools.
Project Management
Lead initiatives like digitisation, extended access, or workforce wellbeing.
Key Areas Covered in the Programme
Benefits
Gain a Respected Qualification
Gain a Level 5 Qualifiication in Operational Management & Leadership. Equivalent to a Foundation Degree.
Learn Skills You’ll Use Immediately
Apply your knowledge to live challenges in your practice.
Grow With Support
Enjoy tailored mentoring and practical teaching from experts in NHS primary care.
Progress Your Career
Open up opportunities for leadership roles within your PCN or ICS.
Who Is It For?
Aspiring or New Practice Managers
Deputy or Assistant Managers
Operations Leads or Admin Team Leaders
Anyone Leading People or Systems in a GP Practice
How to Get Started
Talk to Your Manager: Discuss how this aligns with your development goals.
Apply Through a Provider: We’ll support you through the enrolment process.
Start Leading with Confidence: Learn, grow, and contribute to better patient care.