Policies and resources

Our policies and useful links

The documents that govern how we deliver apprenticeships, and the government resources we point employers and apprentices to most often.

Community Matters policies

Safeguarding Children and Adults at Risk Policy (PDF)
Health and Safety Policy (PDF)
Equality Policy (PDF)
Data Protection Policy (PDF)
Feedback, Complaints and Compliments Policy (PDF)
Apprenticeship Assessment Appeals Policy (PDF)
Did Not Attend (DNA) Policy (PDF)
Apprenticeship Commitments (PDF)

Useful resources

For employers

How to take on an apprentice (GOV.UK) — Step-by-step guide for employers.
Apprenticeship funding rules (Department for Education) — The rules on funding, eligibility and employer responsibilities.
Apprenticeship levy: how it works (GOV.UK) — Levy contributions, your levy pot and transfers.
Employing an apprentice (GOV.UK) — The government's employer guide.
Create your Apprenticeship Service account (GOV.UK) — Needed to access funding and add us as your training provider.
Find apprenticeship standards (Skills England) — Searchable list of approved standards.

For apprentices

Become an apprentice (GOV.UK) — Pay, conditions and what to expect.
Your apprenticeship: what you need to know (ESFA) — The official handbook on rights, pay, off-the-job training and support.

Safeguarding concern?

If you are worried about the safety or wellbeing of an apprentice, contact our Designated Safeguarding Lead via apprenticeships@communitymatters.co.uk. In an emergency, call 999.

Complaints and appeals

Our feedback, complaints and compliments policy sets out how to raise a concern and what happens next:

Talk to your tutor or assessor. Most concerns can be sorted out quickly and informally.
Put it in writing to our Internal Quality Assurer, Pinar Engin, at pinar.engin@communitymatters.co.uk. We acknowledge within 48 hours and a panel investigates within 4 weeks.
Appeal the outcome within 28 days to our Director of Apprenticeships, Murat Ozcelik, at murat.ozcelik@communitymatters.co.uk. You will have a final decision within 14 working days.

If you are still unhappy after that, you can take it to your assessment organisation (for assessment decisions), Ofqual or the Department for Education. Please raise complaints within 28 days of the event. For appeals about assessment decisions, see our assessment appeals policy.